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Frequently Asked Takaful Questions (Investment Return Distribution)

What is the Investment Return Distribution?

Investment Return Distribution is a distribution of yearly net investment profit resulted from the Participant’s Account(PA) that has been invested in shariah-compliant instruments as stated in the Takaful Certificate. The yearly net investment profit shall be shared by the Participants and Takaful Operator on a Mudharabah basis with shares of ninety percent (90%) to the Participant and ten percent (10%) for the Takaful Operator, respectively.

How do I get the investment profit? The letter mentioned that the Investment Profit will be credited back into Participant’s Account (PA). Is the PA referring to my savings account / loan account?

If your Takaful certificate is under In-force status, the investment profit amount will be credited back into your Participant’s Account(PA).
If your Takaful Certificate is under Non-Inforce status (i.e. Surrender, Cancelation, Maturity, Lapse, Terminate or Claim-Death/TPD), the investment profit amount will be credited to your bank account.

What is the Participant’s Account(PA)?

Participant's Account (PA) means that portion of the Contribution amount under the Takaful Certificate which belongs to the Participant and is for investment purposes on the Participant’s behalf as stated in the Takaful Certificate.

Does the Investment profit will be distributed to participants on a yearly basis or one time only? If yearly basis, how do I check the total investment amount of the particular years?

Yes, the net investment profit will be distributed to participants on a yearly basis. You may contact our Customer Service Hotline at 03-7650 1800 from Monday to Fridays, 9.00am to 6.00pm for further details.

How the company perform the investment until I get the profit?

In accordance with the Takaful Certificate wordings, the Participant’s Account shall be invested in Shariah-compliant instruments.

What if I do not have any savings account with the preferred bank as per Giro Fund Transfer Form, can I provide you my spouse or others(relatives) account details?

If your Takaful Certificate is under Non-Inforce status (i.e. Surrender, Cancelation, Maturity, Lapse, Terminate or Claim-Death/TPD), the investment profit amount will be credited to your bank account. Thus, you are required to provide your personal or joint bank account details. It is a duty for Takaful Operator to ensure that such payment to be made payable to the right Participant who is the owner of the Takaful Certificate.

The participant already passed away? How do the investment profit be payable?

If the deceased Participant’s Takaful Certificate status is Non-Inforce, the investment profit shall be made payable to the beneficiary (ies).
If the deceased Participant’s Takaful Certificate status is Inforce, the claimant is required to notify Takaful Operator as Death claim, and the investment profit shall be made payable together with the claim benefit payable (if any) to the beneficiary (ies).

I have participate in the Takaful Certificate issued by Hong Leong MSIG Takaful since , why the yearly net investment profit only distributed by this year?

You are entitled for the yearly net investment profit (if any) from the date of issuance of your Takaful Certificate. The distributable amount of yearly net investment profit has been accumulated in this first distribution exercise. For future exercise, the investment profit will be distributed on yearly basis.

If I have provided my account details, when will the amount be credited into my account? Will I be notified once the payment is made?

The investment payout will be credited within 3 weeks from the receipt of Giro Fund Transfer Form subject to the successful of transaction. Notification will only be sent to participant where the transaction of payment is unsuccessful.

If the Investment Profit will be credited back into my Participant’s Account, does the amount will be remain or change until I request for surrender, cancel , or if any claims(death/TPD) occur?

The investment profit amount will be added up into your remaining value of your Participant’s Account and the movement of the account value is subject to the terms and conditions of the Takaful Certificate.

Can I just provide you my account details via phone call or email without replying the Giro Fund Transfer Form?

No. For the purpose of security and verification, we will require you to reply the completed Giro Fund Transfer Form.

GIRO Fund Transfer Form

GIRO Fund Transfer Form